Tuesday, September 14, 2010

Amazon seller Bversek: Don’t illegally use USPS materials! Also, don’t wrap books in newspaper!

This is a little lesson for the new booksellers out there.
When you get an order that you’re going to send Media Mail, you’ve got to find your own packaging material.
You can’t just use USPS pre-provided Priority Mail or Express Mail packaging.
The seller who sent me the below parcel didn’t know that.
I ordered from Bversek on Amazon on September 6.
The postage for the item was printed on September 8.
At 5:11 PM on September 10th, the item was scanned at acceptance by the US Postal Service. This was 4 business days after the order. Amazon requires that you ship within two days of the order, so that scan should have taken place on the 8th, not the 10th.
My carrier scanned the item as 'Out for delivery' at 9:14 AM. The item was scanned as delivered at 4:29 PM, which is when it was physically delivered. Kudos to the carrier for being honest, as some carriers have a bad habit of scanning packages before they actually get to the destination.
I saw the book on the evening of September 14th, and it came in this package (not that I have edited the images to conceal the source and destination:

Not cool. Media Mail needs to go in something besides USPS Priority Mail packaging. Them's the rules!
What happens much of the time when you send USPS Media Mail in Priority Mail packaging is:
- The USPS catches it and makes your customer pay the difference between Media Mail and Priority Mail. Your customer gets ticked!
- The USPS catches it and returns the book to you with a stamp saying ‘Insufficient Postage’. Your customer gets ticked!

I’ve left negative feedback before for this kind of thing, but the guy is basically brand-new, so I won’t neg him. He tries hard, and was responsive in our earlier email correspondence, although he made one other mistake: he packed the book in newspaper. Newspaper’s ink has a bad habit of rubbing off on items you pack in it, which really isn’t that big of a deal if it’s a plastic cup, but stinks if you’re mailing a book. I got lucky, no damage this time.
If you want to be a successful bookselling pro, you can order quality packaging materials here:
I suggest these products:
For valuable books, I like this box:

11 3/4 x 10 3/4 x 2 1/4" White Literature Mailers

Fill the voids with this stuff, which is reasonably economical, and has no ink to rub off on your books:

30 lb. Kraft Paper Roll - 24" x 1,200'

Less valuable items may be packed in these guys, but please be careful about bending softcover corners and sending excessively heavy items in them:

Uline Poly Bubble Mailers

Notice this guy’s feedback. He seems to be pretty new:

Feedback Rating: 
5.0 stars over the past 12 months (1 rating)

Feedback30 days90 days365 daysLifetime

Recent Feedback:
5 out of 5: "Great seller! Contacted me about late delivery, but it still came in earlier than expected. Item in great condition, just as he described. Highly recommend" 
Date: September 6, 2010     Rated by Buyer: Ben M.

Bad bookseller Bversek! No cookie!

You've got two days to ship, per this Amazon page.
The USPS frowns on using Priority Mail boxes for Media Mail.

Tuesday, September 7, 2010

Honorable Mention For A Bookseller Name That Gave Me A Chuckle

Anyone remember Seinfeld?
How about the Lex Luthor to Seinfeld's Superman, Newman?
The poignant menacing tone Seinfeld always used to use when Newman appeared?
Youtube Video Link
Well, here's a seller that does:


For his storefront,  click here.
He's got solid feedback.

Feedback Count (Lifetime)PositiveNeutralNegative

All Feedback:
Next Page
5 out of 5:"goooooooood++++"
Date: August 16, 2010     Rated by Buyer: steve
5 out of 5:"Book arrived within timeframe, in fact early as I recall. It was in brand new condition, tight and unread. Very happy with condition of book. Thank you. M. Shaw"
Date: July 31, 2010     Rated by Buyer: Mary S.
5 out of 5:"Excellent"
Date: July 28, 2010     Rated by Buyer: youlin x.
5 out of 5:"Everything exactly as promised. Thank you very much."
Date: July 24, 2010     Rated by Buyer: marionfeld

Thanks for making the bookselling world look good, and for not naming yourself Lactation Nurse!
Good Bookseller! Cookies for you!
I'm thinking I should actually hand out cookies to good booksellers. Any cookie sellers out there with click-referral programs? Let me know if you're out there. Maybe good booksellers should get cupcakes instead? Hit me up if you've got opinions. Personally, I'd rather get spicy beef jerky from these guys, but that's just me.

Sunday, August 29, 2010

Bad Bookseller Name. Bad Feedback, Too. Welcome to the Lactation Nurse issue of Bad Bookseller.

Subject basically says it all.
The storefront can be reached by clicking here.
The seller name?
Lactation Nurse 

With every post, we find ourselves asking the question: "Are they really a bad bookseller? Do they really deserve No Cookie?"
Looking at the feedback is our best way to answer that.

Lactation Nurse
Feedback Count (Lifetime)PositiveNeutralNegative

All Feedback:
1 out of 5:"Order canceled without notice from seller"
Date: March 12, 2010     Rated by Buyer: TBL B.

Based on that, I'm not sure the other booksellers on Amazon should be happy about how the nurse is treating their customers. The milk here might be sour.
According to discussions on the Amazon Seller Forum it seems that booksellers get about one feedback for every sale they make. Maybe there are 4 customers out there that think the milk is okay.. it's hard to judge a seller by one feedback.

I've gone ahead and pasted a sample of their storefront at the bottom of this page.
If you know of any other bad seller names, feel free to share.

Items 1 - 21 of 21
Sort By: 
Product image
Assurance for a Lifetime: Knowing and Living in the Confidence of Christ

Buy New: $2.00
Product image
What to Do When the Roof Caves In: Woman-to-Woman Advice for Tackling Life's ...

Buy New: $11.00
Product image
Women of Faith New Testament with Psalms & Proverbs [Paperback] by Thomas Nelson

Buy New: $5.99
Product image
Catching Fireflies: Teaching Your Heart to See God's Light Everywhere

Buy New: $11.25
Product image
Let Go: Live Free of the Burdens All Women Know [Hardcover] by Walsh, Sheila

Buy New: $12.99
Product image
Cinderella: The Love of a Daddy and His Princess [Hardcover]

Buy New: $9.00
Product image
The Facts of Life and Other Lessons My Father Taught Me by Whelchel, Lisa

Buy New: $5.00
Product image
What Have You Got to Lose?: Experience a Richer Life By Letting Go of the Thi...

Buy New: $8.00
Product image
The Courage to be Rich: Creating a Life of Material and Spiritual Abundance

Used from $7.00
Product image
The Laws of Money : 5 Timeless Secrets to Get Out and Stay Out of Financial T...

Used from $10.00
Product image
Women & Money: Owning the Power to Control Your Destiny [Hardcover]

Used from $16.00
Product image
The Power of Now: A Guide to Spiritual Enlightenment [Paperback]

Buy New: $7.00
Product image
French Women Don't Get Fat: The Secret of Eating For Pleasure [Hardcover]

Used from $9.00
Product image
21 Pounds in 21 Days: The Martha's Vineyard Diet Detox [Hardcover]

Used from $10.00
Product image
My Life with George: What I Learned About Joy From One Neurotic (and Very Exp...

Buy New: $7.00
Product image
The Abs Diet: The Six-Week Plan to Flatten Your Stomach and Keep You Lean for...

Used from $5.00
Product image
The Gift of Jazzy by Adams, Cindy

Used from $7.00
Product image
Living a Dog's Life, Jazzy, Juicy, and Me [Hardcover] by Adams, Cindy

Buy New: $7.00
Product image
The Norton Reader: An Anthology of Nonfiction by Peterson, Linda H.

Used from $7.00
Product image
Mad Cows and Mother's Milk: The Perils of Poor Risk Communication [Paperback]

Used from $15.00
Product image
Health Behavior Change: A Guide for Practitioners [Paperback]; Mason, Pip

Used from $25.00
Items 1 - 21 of 21

Thursday, August 19, 2010

Amazon UK Can't Pack For Crap

Ordered a bunch of books directly from Amazon UK.
Apparently there's some European Union regulation or another that suggests they use thinner, weaker boxes in the Amazon UK operation than would be found elsewhere.
Seriously, though, there are $700 worth of books in this stupid box, and look at the condition it arrived in.
You notice the little plastic zip tie things on the package?
That's not normal. The box blew up on the US Postal Service and they had to reinforce it.
This is not the fault of the USPS. All carriers, UPS and FedEx included, beat the crap out of your parcels.
That happens about half of the time when I order multiple books from any of Amazon's EU-zone subsidiaries.
My luck's better when I order individual pieces. The cardboard bookfolds they show up in have never blown up, although heavier titles get the occasional corner bump.

Bad Bookseller Amazon UK! Bad! No scone! 

Wednesday, August 18, 2010

Amazon Marketplace Seller: maria1287

Yet another example of Amazon's poorly enforced listing rules, and perhaps too-easy-to-get-into third-party marketplace.
For anyone who didn't realize it, your items need to match the item's description on the main page in 100% of all details.

Bookseller Violation:
Non-compliant item.
Bookseller name:
Amazon seller maria1287
Item Description:
"THE PICTURE ABOVE IS USE JUST AS A REFERENCE!!! this book is the lasted edition 2009 a colored background papercover "VCC EDITION" THIS BOOK ONLY INCLUDES VOLUME 4 (which is ch. 16 and 17, reading selections, glossary, and index). As a BONUS i" [the end of the description got cut off when I copied and pasted... and now it's gone from the site]
Item ISBN: 0495568775

Looks like it sold.
Hope no seller's repricers got manipulated by this item in the interim, as this is peak season for these textbooks.
Their feedback?
Here you go:

Feedback Count (Lifetime)PositiveNeutralNegative

All Feedback:
5 out of 5:"We placed an order then realized it was not the correct edition. They cancelled it for us graciously."
Date: April 9, 2010     Rated by Buyer: nancyw1016
1 out of 5:"Wrong product, seller would not respond to multiple attemts at communication. I would not purchase from this seller again and would not recommend anone else does either."
Date: January 12, 2010     Rated by Buyer: Calvin&Hobbes
5 out of 5:"good transaction"
Date: January 8, 2010     Rated by Buyer: Karl H.
5 out of 5:"nice seller"
Date: June 30, 2009     Rated by Buyer: Cathay Pacific Airways

Looks like they're slow learners. BTW, here is the seller's storefront in case you want to see how their feedback fares in the future.