The objectionable part of their listing is highlighted and bolded in red below.
Not only does this behavior detract from the overall experience of Amazon customers as they shop for used media, it also messes up automatic pricing engines and may cause BWB's competitors to lose money.
Note the poor feedback of this seller. In practice, 92% is between bad and terrible on the Amazon feedback scale.
If you sent an incomplete item like this in to BWB's textbook buyback arm, they'd probably toss it in the trash and refuse to give you any credit for it.
Bad Bookseller! No Cookie!
Seller: BWB - TEXTBOOKS
Shipping: In Stock. Ships from IN, United States. Expedited shipping available. International shipping available. See Shipping Rates. See return policy.
Note the following less than stellar feedback:
1 out of 5:
"very bad seller, after i purchased for two weeks, then sent me a message and said the book had been sold. don't trust this seller."
Date: December 21, 2009 Rated by Buyer: XXXX
1 out of 5:
"The review is based solely on the misinformation on the condition of the book. Seller said "used - very good," but book has highlighting and writing throughout the entire book. The condition of the book should be clearly described. Labeling the book as "used - very good" when every page has highlighting and writing in he margins is misleading. "
Date: December 4, 2009 Rated by Buyer: XXXX
BAD BOOKSELLER! TWO NO COOKIES!
They're getting a total of 3 NO COOKIES today.
On a closing note, they're at 3.118 sales per year. With most sellers getting about 1 feedback per 5 sales, we can guess this division of BWB is moving about 16,000 pieces per year. If their textbooks average $20 per unit, that's probably a gross of $320K just from Amazon. I'll guess Amazon is 1/3rd of their volume, so this department is probably right around $1M gross annual revenue.
Their business model probably warrants another blog entry. I'll do it if I get around to it, although I should probably discuss Nebraska Books and their Amazon purchasing antics first.