Sunday, June 5, 2011

Amazon Seller Doesn’t Check ISBNs Properly, Sends Wrong Book

On this entry, we discuss sending the right book.
I ordered a book with ISBN 0534968880. This is the Amazon entry for this book:
Notice that on Amazon, the book I wanted goes for $12.17. Once a couple of copies sell, actually, it should be worth $22.00.
I received a book with a couple of ISBNs on it. On both the back cover and copyright page, the ISBN was 0534520065.
That book is worth 1 penny on Amazon.
Some sellers don’t seem to know how to figure out which book they’re holding. These sellers frequently check by looking up the title and author on Amazon’s search, rather than checking the ISBN.
Had the seller checked the ISBN on the book’s copyright page, they would have gotten things right.



One other defect should be noted.



This book arrived missing the auxillary materials.  To wit, a CD should be included with the book. On Amazon, in fact, that CD is MANDATORY; you can’t sell a book on Amazon missing CD if the book was included in the book itself. In some cases, you can wind up losing the book AND not getting paid for it either. 
This should be distinguished with books that originally came in a set that had an ISBN separate from the book’s ISBN. In some cases like that, you’ll buy a book, study guide, and DVD. All 3 items would be shrink wrapped from the factory, and then an ISBN and bar code attached that referred to the bundle. In those cases, you may be able to break the set and sell the book without the auxillary materials, so long as it has its own Amazon catalog page and its own ISBN.
In cases where the book is missing the CD, some sellers choose to disclaim the absence of the CD and grade the book acceptable.
While this is a rules violation, it doesn’t strike me as unfair play, although it has sometimes caused problems of wide-spread note in the past.
No such disclaimer was on their listing, as evidenced by this packing slip:
PICTURE OF PACKING SLIP



Which reads thusly for the description:
Comments: Some highlighting and notes. Shelf weaar and sticker on spine.
My official suggestion to anyone who wants to get their money back out of a book they’ve purchased missing the CD is to sell it on Ebay, properly disclaimed. If you want to be very cautious, mention the missing CD in all-caps, red, and a larger font.
To summarize:
- Always use the ISBN from the copyright page. No other will do.
- If your book is missing the CD, don't sell it on Amazon.

BAD AMAZON BOOKSELLER, NO COOKIE!
Here's the cookie you're not getting:


Tuesday, May 3, 2011

Bad, Spamming Android Software Developer For Booksellers! No Cookie Book Bandit! Bad developer, bad!

I was browsing the Amazon seller forums the other day, when I ran across spam for a software application marketed to booksellers.
What's worse, the spam was disguised as product reviews.

Here is the first post I ran across:

Re: FBA Booksellers: What is your criteria for sending to FBA? 
Posted: Apr 28, 2011 5:36 PM    in response to: booksbybertram

There's an Android app called Book Bandit that lets you scan a book's ISBN, then it calculates what your profit would be on that book based on Amazon's lowest selling price and all the FBA fees.

In terms of hard numbers the apps uses the actual marketplace data and FBA fees to calculate an extremely accurate profit figure.

So what I suggest is start scanning some books with that app and you'll get a good idea pretty fast if you'd be able to turn a profit being an FBA bookseller with Amazon.

I took the app to some library book sales but I realized that most of the books there I wouldn't make any profit if I sold them on Amazon.


Good luck 



Link: http://www.amazonsellercommunity.com/forums/thread.jspa?threadID=181892&tstart=0


So, that's his post. Notice that it was posted the same day the account was registered, and for some reason he was answering a thread from February 2010... in April 2011.
That screams self-promoting spammer to me.

Here is another post:

okudzhava

Click to report this message to  Administrator

Report

Posts: 4
Registered: 4/28/11
Scan a book with your phone, see your potential profit - FBA seller support 
Posted: Apr 28, 2011 5:29 PM

There's an app on the Android Market that calculates your profit after scanning a book's ISBN.

It is designed for FBA sellers in that it calculates your profit based on all the FBA fees. It also lets you specify your UPS shipping rate to calculate your profit more accurately.

It's impossible to calculate your FBA fees in your head for a book you've found. Just scan it and know if it would be profitable to ship it to Amazon and sell it with FBA.

https://market.android.com/details?id=com.BookBandit&feature=search_result

Message was edited by:
okudzhava 


Here's the user profile at Amazon:
User Profile for: okudzhava
UserID: 69595
Username: okudzhava
Name: Bez Appel  
Email:  
Registered: 4/28/11
Total Posts: 4
Recent Messages:
Re: Anyone know a good scouting gadget to use in UK for FBA?
 
Amazon Services » Fulfillment by Amazon, Apr 28, 2011 5:41 PM
There's also an app for Android called Book Bandit It uses the lowest Amazon selling price, curre...
Re: FBA Fees Calcualtor/Spreadsheet
 
Amazon Services » Fulfillment by Amazon, Apr 28, 2011 5:38 PM
One alternative to a spreadsheet is using your Android phone to scan a book and have it process all ...
Re: FBA Booksellers: What is your criteria for sending to FBA?
 
Amazon Services » Fulfillment by Amazon, Apr 28, 2011 5:36 PM
There's an Android app called Book Bandit that lets you scan a book's ISBN, then it calculates what ...
Scan a book with your phone, see your potential profit - FBA seller support
 
Amazon Services » Fulfillment by Amazon, Apr 28, 2011 5:30 PM
There's an app on the Android Market that calculates your profit after scanning a book's ISBN. It...

Here's a link to the user profile:
http://www.amazonsellercommunity.com/forums/profile.jspa?userID=69595

Look carefully at the dates and times.
Posts at 5:30 PM, 5:36 PM, 5:38 PM and 5:41 PM, all on the same day.
It seems like a non-spamming poster would not plug someone else's product 4 times in 11 minutes, never having posted on the forum before.
Notice that the poster chose to have Amazon display their name as bez appel.
A quick Google of that name shows posts on the Amazon Web Services developer forums from late March 2011.
Note the post, and the platform this poster mentions he's developing for:
%%%%%%%%%%%%%%%%%%%%%%%%%%%%
Re: Java code and signature
Posted by: Bez Appel
Posted on: Mar 27, 2011 5:43 AM
in response to: fougny in response to: fougny
  Click to reply to this thread Reply
For those still having problems with the solution posted in the 1st thread (which might be outdated at this point or not applicable in all situations) I got a slightly modified version to work.

Instead of:

if (sig.endsWith("%0D%0A")) {
            sig=sig.substring(0, (sig.length()-6));
        }


I used

if (sig.endsWith("%0A")) {
            sig=sig.substring(0, (sig.length()-3));
        }


I'm using Java 1.6 and developing for Android using the Advertiser API
%%%%%%%%%%%%%%%%%%%%%%%%%%%%

Link for this forum post:
https://forums.aws.amazon.com/message.jspa?messageID=232784#232784

So, we've got posts from March 27, where the guy is developing an app that runs on Android 1.6 and uses Amazon's Advertister API.
We've then got posts from a month later, where a guy with the exact same name is extolling the virtues of an application that use Amazon's Advertiser API to check marketplace prices for products. I wonder what platform the app happens to require?
Let's check the product page:

ABOUT THIS APP



That's right, folks, Android 1.6 and up.

Here's the link at Android Market for the app:
https://market.android.com/details?id=com.BookBandit&feature=search_result

Here's part of the item's page there:

Description

Scan any book with an ISBN barcode to find out how much money you can make if you sell it on Amazon.
This is the best-value Amazon scout app on the Market today.
NEW FEATURE: Numpad style input for ISBN and book cost. Save time entering those numbers by hand
"Force Close" errors have been fixed!
Super easy to use. You must install a barcode scanner for this app to function (ZXing and QR Droid are both free scanner apps)
Make the money back that you spent on this app after only one use!
If you're an FBA seller Book Bandit calculates all the FBA fees for you and even lets you input your UPS shipping rate to give you an extremely precise profit figure. And you don't have to do a single calculation!
Even if you're not an FBA Book Bandit uses USPS Media Mail rates and Amazon Marketplace fees to calculate an extremely accurate profit figure without any calculation necessary on your part.
Potential uses:
1) Find valuable books in your collection
2) Pick out the most valuable books at a garage sale or thrift store
3) Booksellers can instantly assess the resale value of a book
* Get full details for all merchants selling the book, including full price (and shipping cost), book condition and any condition notes
* Displays weight and Amazon Sales Rank
* When you're ready to list the book for sale, a single tap takes you to the Amazon selling page for that book.
* Or add the book to your "Shipment", then save the list of books in your Shipment to a CSV text file that you can use when you create your FBA (Fulfillment By Amazon) shipment.

* Choose if you'll be selling with FBA or shipping yourself. Book Bandit uses up-to-date calculations for USPS Media Mail rates or specify a UPS per pound rate if you're an FBA seller.
* Ability to specify that you're a Pro Merchant

PLEASE CONTACT THE DEVELOPER if you encounter any problems. We are committed to providing a bug-free experience to our users. All bug reports will be resolved and a free update will be made available to our users.
* Requires a separate barcode scanner installed (We recommend the free and open-source ZXing)
LESS
Visit Developer's Website

App Screenshots

User Reviews

revising my review below

     by Becky– April 29, 2011
After being contacted by the developer and downloading a brand-new update, this app works great! I wish every developer gave such customer service. Thanks! If there is a way to delete my one-star review, please let me know so I can follow the steps necessary!

Didn't work on Samsung Fascinate. Would be interested if it ever got fixed

     by MAD– April 12, 2011

This is interesting and certainly gives you some good information on the value of ...

     by Aaron– April 8, 2011
This is interesting and certainly gives you some good information on the value of a book. Great hobby for some extra income.




My comments to the developer:
I'm sure many booksellers really would have thought that this was a worthwhile app, but no one likes a spammer.
What's worse than spamming, which is real evil anyway, is being a liar by pretending to be a satisfied customer.
Lying tells me you are untrustworthy. You can't do business with a liar.
Even though the app is under $2, by installing your app on their phone, a customer would have to trust you to not be doing other evil things to their phone while you're checking marketplace values and Amazon fees for them.
On top of that, you're just not clever; you could have used a fake name for the Amazon seller forum post, and another fake name for the Amazon developer forum posts.
Thus, you win this blog's first:
Bad developer, bad! No Cookie!


Here's a picture of the cookie you're not getting:

Tuesday, April 19, 2011

Amazon Sent Me The Wrong Book. And Used.

Normally, I'm complaining about mid-sized bookselling operations  with too much work and not enough management or dim-witted individuals selling off their personal assets.
Today, my problem comes from the great Amazon USA Mothership itself: Amazon.com.


This is kind of bizarre.

I ordered this guy from Amazon.
http://www.amazon.com/gp/product/0071101810

Comparative Politics: A Global Introduction

  • Publisher: McGraw-Hill Higher Education; 3rd edition (January 2007)
  • Language: English
  • ISBN-10: 0071101810
  • ISBN-13: 978-0071101813
  • Product Dimensions: 9.9 x 7.9 x 1.3 inches
  • Shipping Weight: 3.2 pounds


Here's a picture of what I ordered. Notice the white cover:
.

.

I got a book, nicely packaged in one of Amazon's BK1 model book fold mailers.
I've attached a picture of the 'From' label, so Amazon management can see which warehouse made this mistake.

.

.
Now, here's a picture of what I received.

Front:


Rear:


For the record, here's the catalog entry:
http://www.amazon.com/gp/product/0073526312

Comparative Politics: A Global Introduction

  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages; 3 edition (May 3, 2007)
  • Language: English
  • ISBN-10: 0073526312
  • ISBN-13: 978-0073526317
  • Product Dimensions: 9.7 x 7.9 x 1 inches
  • Shipping Weight: 3.2 pounds


Let's take a closer look at the sticker on back:


Notice that the ISBN number on the sticker matches what I ordered. The problem, however, is that I didn't want a sticker with the ISBN of what I ordered on it. I wanted the actual book.
If you peel the sticker off... well, it's a different ISBN than what's on the sticker. Also, if you check the copyright page of the book.. it's the purple version, not the white one.

What's more perplexing than this, however, is that the book is clearly not new. The top corners next to the spine have visible bumping; this thing has been dropped. A bunch of times.
The other corners have wear suggestive of substantial handling. There isn't any highlighting, but it leads me to wonder how Amazon got this guy mixed in with the new book inventory.
Also, why would Amazon buy books with bar codes on top of their real bar codes?
I know that Amazon has in-house stickers used to help with order automation, but how did this mix-up actually happen?
I know Amazon has sellers using its 'Fulfillment By Amazon' service. Perhaps one of those guys sent his book in with this bar code, then the automation took over and this book got lumped in with the new stuff?
Is some poor Amazon seller now missing his book?

If anyone working at Amazon has any info as to whether or not this is possible, please let me know. I'd be fascinated to know, and would be glad to preserve your anonymity.

Bad Bookseller Jeff Bezos, No Cookie!

and, in a new feature, here is the Cookie recipe that Jeff Bezos, CEO, would have gotten if he hadn't been a Bad Bookseller:



Wednesday, April 13, 2011

This buyer clearly only eats at Denny's; No Cookie Needed

For today's Bad Bookseller installment, we take you to an amateur Amazon seller who goes by the name ChefLizzyRose.
Here is her feedback:
3.7 stars over the past 12 months (11 ratings, 73% positive)

Sellers with 11 feedback and 73% positive aren't a good thing, but the feedback stat, in and of itself, doesn't make for a worthwhile blog entry.
However, some of the feedback and responses are amusing.

Here is the most recent feedback:


1 out of 5: "Ordered item, but order was canceled because item was "out of stock." When I checked back on the Amazon site, though, the item in question was still listed for sale. Seller does not seem to keep track of what he or she is selling on Amazon."
Date: February 19, 2011     Rated by Buyer: Kenji H.

Seller Response: "By immediately letting you know the item was out of stock constitutes keeping track of what is being sold. Amazon site takes up to 15 minutes to update when something is changed. Again, I apologize for the inconvenience. Have a wonderful day."     Date: February 27, 2011


My remarks: 
If you really had been keeping up with with what was sold, you would not have had a stock-out to begin with.
If Lizzy had a walk-in store and advertised shelf stock on Amazon, she might have an argument. The 12-month feedback count of 11 pretty much tells you that we're not dealing with a full-fledged business, though. Feedback gets left for maybe 1 transaction in 10, so we're talking about an enterprise that only has to track 3 sales per week.

Here is another negative, with a response that speaks to the seller's business sense:



2 out of 5: "Never received item, mis-represented as a canister when she told me after the fact, they were packets."
Date: August 21, 2010     Rated by Buyer: CityGirl
Seller Response: "Refunded both of this persons items. So not only are they a cheat they are a liar too. Sellers beware. Amazon has does nothing to protect us sellers."     Date: September 3, 2010


My remarks:
What is the cheating here? The buyer ordered an item, did not receive it and received a refund.
Did you think that paying them the refund money binds them into some kind of contract that keeps them from leaving you a neg?
If just accepting a return and refunding the money bought you good feedback, then no one would have any negs.
If the buyer defrauded you somehow, you need to explain yourself. Otherwise you wind up looking like a ninny.

Here is the good one:


1 out of 5: "First of all I never got either of my products. I find out that the picture is of a canister and she sent the box which is misleading. No tracking. Nothing. She did refund one of my items but not the other. Horrible..."
Date: August 3, 2010     Rated by Buyer: CityGirl
Seller Response: "This buyer clearly only eats at Denny's and is able to order from only the menu with pictures. My products always have a description that is accurate. This buyer has also been reported to Amazon. Sellers beware!"     Date: August 3, 2010

My remarks:
Really? You're complaining that a customer needs to have pictures in order to know what they're ordering?
Amazon lets you upload dozens of pictures and illustrations of your product. Amazon lets you make new catalog pages; you can make a catalog page with whatever title you need, write a 10-paragraph description of the product and upload beautiful full-color photos of any aspect of the thing.
Bad seller!
No Cookie for you, ChefLizzyRose!

PS- If you ever wind up reading this post, could you please post a comment explaining what the fraud was in relation to the August 21 feedback above? I tried to figure it out, but it was making my brain want to explode.

Wednesday, March 16, 2011

How to not package International Shipments of Board Games

I got a couple of board games last week from an Amazon seller in Malaysia.
Previously, I ordered a bunch and they came in a sturdy UPS box. That was awesome.
This time, two of them came in bubble wrap and a UPS mailer.
Check the packaging before I open it:





.
.


Not encouraging, but okay. It might be fine inside.
I peel off the UPS materials.




On gfirst glance, we might still be okay.
I look closer, though, and pull off the bubble wrap. Notice the bulge on the top edge of that side?

.



Okay. Here's another view of it:
.



Notice that the damage goes all the way through to the cardboard of the box. You could actually touch the exposed cardboard of the box *through* the bubble wrap.
Moral of the story:
Use a cardboard box, or three or more layers of bubble wrap when shipping any board game anywhere.
In defense of this seller, one of the two items sent was fine aside from slightly rounded corners to the cardboard of the box and looking at their feedback.. the last time they had a complaint about shipping damage that resulted in non-positive feedback was early November, and it looks like they sell at least 100 units per month.

Wednesday, January 19, 2011

Honorable Mention For Creative Seller Name: Fenouil Books with Tracking Number

Many booksellers choose a name that will inspire confidence or win the hearts of consumers.
I've never seen one that mentioned their shipping practices before.
Note this seller's listing:


and here's his storefront link.

Solid feedback stats and all.
One weird thing is the book descriptions all end with some non-human-decipherable garbage, but if the feedback is good, I suppose it doesn't bother customers.
Examples:

The Life and Death of Anne Boleyn (Hardcover): Dust jacket missing............./ii


Creating Space: The Story of the Space Age Through Models: Apogee Books Space Series 24 (Paperback): Clean....................../4

American National Government and Politics in the Economy: Aprimer of American Political Economy (Paperback): Underlining with pencil on some pages.........................../7


Maybe the numbers are shelf numbering? I wonder why you'd mix Roman (ii) and Arabic (4) numbering systems, though.
Honorable mention to you, Fenouil Books with Tracking Number.
Keep up the good feedback, and you won't get any 'No Cookies' !