Wednesday, January 27, 2010

Book Rentals: Good or Bad?

This isn't a chastisement of a bad bookseller, like many of my articles are.
This is a discussion of a newer phenomenon in bookselling.
In recent months, I've noticed a substantial number of ads for textbook rentals.
This vexed me, as most rental situations in  life are poor ideas:

  • Car leases are a very expensive way to drive a car.
  • Renting an apartment instead of buying a house can be a poor decision unless you're in a place with ludicrous real estate values like NYC
As a book dealer and former college student, I was confused as well. 
My experience has been that you can go one of two ways:

Old-School: The College Store
New
Buy your new book outright from the school store for 100% of list
Sell the book back to your school for 50% of list
Used
Buy your used book outright from the school store for 75% of list
Sell the book back to your school for 50% of list

New School: Doing It Online
New
Buy your new book outright from an online bookseller for slightly under list. 5-15% off of list is a big savings on a $250 book, but frequently not worth it on a $30 book after shipping is considered.
Sell the book on Amazon or Ebay at the end of the semester for 60% of list or at beginning of the next for 75% of list 
Used 
Buy your used book outright from an online bookseller for 75% of list. 
Sell the book on Amazon or Ebay at the end of the semester for 60% of list or at beginning of the next for 75% of list 
Getting Rid Of Your Book Online If You're Lazy
Go to Bookscouter or Bigwords and find a buyer to buy your book outright. You'll usually get about 50% of list. In most cases, this provides the same payout as selling the book back to a local college store. 

Bottom line, you'll usually pay anywhere from 11.25% to 50% per book by buying and then selling your book.  

Let's take a look at the arguments made by CollegeBookRenter in favor of this practice:
"Why rent textbooks? 
Because college is expensive enough! At CollegeBookRenter.com, we make textbooks affordable for college students just like you through textbook rental as well as textbook purchase and textbook buyback. Instead of going to the university bookstore or online retailers who only offer full purchases, why not rent textbooks online from us? The book rental process is easy and can save you up to 85% on millions of popular titles. Rent textbooks from the convenience of home, without running the risk of your textbooks becoming worthless by semester's end, and you'll save hundreds of dollars on college textbooks!

The rental process is easy and risk-free. You'll pay less than half price to rent textbooks from us, return the textbook to CollegeBookRenter at the end of the rental period (with your free shipping label), or extend your rental period if you need to keep it longer. The choice is yours! We also sell books for full price for those wanting own their textbook outright. We offer great quotes on a huge selection of college textbook titles. Rest assured that purchasing a textbook from us is as easy as renting!"

Okay. That's their argument for renting books.

Here's an argument against, courtesy of Valorebooks:
"MythBreakers Presents: Is Renting Cheaper Than Buying?

No! You can save more money by buying and selling your textbooks at ValoreBooks.com than by renting your textbooks. In a time where somber news reverberates across U.S. college campuses surrounding budget cuts, tuition hikes and decreasing aid programs, ValoreBooks.com is on a mission to offer affordable education to students. One of the main ways you can save money is by cutting the cost of your college textbooks. We are committed to saving you money by providing cheap textbooks. We also think it’s important to provide you with information that will aid you in your search for affordable textbooks.


Part of this effort is debunking the myth that renting textbooks is cheaper than buying textbooks. After a weeklong comparison of prices from ValoreBooks.com and four major textbook rental companies, the verdict is in. Buying and selling back on a marketplace such as ValoreBooks.com can save you more money than renting.


Price comparisons from ValoreBooks.com and the average rental prices from four major textbook rental companies on January 18th, 2010 show that you can save more money by buying and selling a textbook, than by renting it. The net cost of buying and selling Biology and Mastering Biology, ISBN 0321543254 on ValoreBooks.com is $37.95, while the average cost of renting the same book is $81.29, a savings of $43.34. The same goes for Calculus:Early Transcendentals, ISBN 0495011665 with a savings of $35.23 as well as Consumer Behavior , ISBN 0136015964 with a savings of $35.16. An expanded list can be found below."
More, as well as the chart they reference, can be found on this page at Valorebooks.

Okay, fair enough. That's two sides to an argument.
Let me check my list of textbooks.
Ah, here's one. She's recently published, nice and expensive, having ISBN 1439048444 and being entitled Physics for Scientists and Engineers with Modern, Chapters 1-46.
Rental Price with 3-Day Shipping at Chegg: None Available
Rental Price with 3-Day Shipping at Collegebookrenter: $76.13
Amazon New Price with 3-Day Shipping: $180.94
Essentially no used copies available on the global marketplace.
By the end of the semester, I'm guessing that market value for used will be 75% of the $175 we're seeing right now. That means you'll be able to flip it for $131 if your timing is right.
Natural depreciation and shipping will thus cost you $49.95. If you sell a book online for $131, after typical fees of 15% plus $3, you'll get $108.35
So, buying and then selling that book would cost you $72.59 for 3 months, which is $3.54 cheaper than what you would have paid for a rental.
Okay. In this case, it looks like renting is a wash.

Here's another! A little cheaper. I have a copy up for sale right now, and for purposes of my anonymity, I won't name it. It's a medical title you'd find used in a community college professional program.
Rental Price with 3-Day Shipping at Chegg: 31.81
Rental Price with 3-Day Shipping at Collegebookrenter: 36.09
Amazon Used Price with 3-Day Shipping:  41.48
This title has strong year-round demand and doesn't get obsoleted for several years. The low Used price on Amazon is $34.49. I'm willing to bet that it'll sell for no less than $28 or so at the end of the semester. Depreciation and shipping would cost you $13.48, while after selling fees you would receive $20.80.
In this case, you could have saved $20.68 by buying and flipping rather than by renting.
Interestingly, at least one of the textbook rental outfits advises that they can't guarantee that the supplemental CD-ROM will actually be present.

If I find time, I may do some more case studies.
My concluding advice for now, to the college textbook consumer:

  1. It pays to shop around.
  2. Always buy from sellers you can trust. A good deal only helps you if the book actually gets shipped, and gets there in time for your classes.
  3. When you buy, try to get used copies that include any auxiliary materials like CD-ROMs. Not only can these help you in class, but some books are nearly impossible to sell at a good price without them.
  4. College isn't cheap. There's no sense risking your grades and learning by being overly thrifty when ordering books. Don't use Standard/Media Mail shipping unless you can wait 10-15 calendar days for a book. Sometimes you can't afford to not have a book for a class on time. 
  5. Sometimes it's just as cheap to buy the book in the college store as it is to buy online. I sells tons of college books per year, but last year I found that the most economical way to pick up a textbook for a certain class a family member was taking was to walk into the local college store and pick up a copy. 
Any input?
Anyone have any good or bad experiences renting?

Thursday, December 24, 2009

Better World Books: Listing Half Of A 2-Part Item

Today we've got Better World Books, a social enterprise based in Mishawaka, IN listing a book's Shop Manual and neglecting to list the actual book itself. The listing has ISBN 1418028657.
The objectionable part of their listing is highlighted and bolded in red below.
Not only does this behavior detract from the overall experience of Amazon customers as they shop for used media, it also messes up automatic pricing engines and may cause BWB's competitors to lose money.
Note the poor feedback of this seller. In practice, 92% is between bad and terrible on the Amazon feedback scale.
If you sent an incomplete item like this in to BWB's textbook buyback arm, they'd probably toss it in the trash and refuse to give you any credit for it.
Bad Bookseller! No Cookie!





  • Seller:  BWB - TEXTBOOKS






  • Rating:92% positive over the past 12 months (3118 ratings.) 15854 lifetime ratings.






  • Shipping: In Stock. Ships from IN, United States. Expedited shipping available. International shipping available. See Shipping Rates. See return policy.






  • Comments:   Shipped by Better World Books. Shop Manual only. Great condition for a used book! Minimal wear. 100% Money Back Guarantee. Shipped to over one million happy customers. ( « less )


    Note the following less than stellar feedback:



    1 out of 5:
    "very bad seller, after i purchased for two weeks, then sent me a message and said the book had been sold. don't trust this seller."
    Date: December 21, 2009     Rated by Buyer: XXXX





    1 out of 5:
    "The review is based solely on the misinformation on the condition of the book. Seller said "used - very good," but book has highlighting and writing throughout the entire book. The condition of the book should be clearly described. Labeling the book as "used - very good" when every page has highlighting and writing in he margins is misleading. "
    Date: December 4, 2009     Rated by Buyer: XXXX



    BAD BOOKSELLER! TWO NO COOKIES!
    They're getting a total of 3 NO COOKIES today.
    On a closing note, they're at 3.118 sales per year. With most sellers getting about 1 feedback per 5 sales, we can guess this division of BWB is moving about 16,000 pieces per year. If their textbooks average $20 per unit, that's probably a gross of $320K just from Amazon. I'll guess Amazon is 1/3rd of their volume, so this department is probably right around $1M gross annual revenue.
    Their business model probably warrants another blog entry. I'll do it if I get around to it, although I should probably discuss Nebraska Books and their Amazon purchasing antics first.

Thursday, December 17, 2009

You Bought Books From Monkey Poo?



When you buy a book from a guy named munky_poo, don't be surprised if things turn out poorly.

Note this feedback:

1 out of 5: "Received a defective DVD-it crashed the DVD player on my brand-new laptop! Product described as in "good" condition, the DVD is full of visible scratches and is unplayable. DVD had no cover art and came in a case full of food stains. "
Date: September 1, 2009     Rated by Buyer: Nina M.

Nina, I hate to say it, but those probably aren't *food* stains.
One "No Cookie" goes out to Nina for buying from a seller named after the stool of a simian primate.
Two "No Cookies" go out to munky_poo; one for a poor choice in store names and a second for getting his monkey poo on the DVD case he sold.

Sunday, November 22, 2009

New Alibris Coupons Good Til Jan 9 2010

Alibris is a fairly large bookselling website. They have frequent coupons that can get you up to 10% off in some cases.
You'll find that most professional booksellers you see on Amazon also sell on Alibris, and virtually all of the very large online booksellers sell on Alibris.

$1 off on $10: HUNGER
$5 off on $50: GAMES

Thursday, October 29, 2009

Books N Nooks on Textbooksrus




Let's take a loook at a textbook seller doing business on Textbooksrus.
This is some phenomenally bad feedback!

Profile:
View Feedback for : booksNbooks
Member Since: 9/7/2009
Location: New Delhi, AL
Seller Rating: 3.17 (24 ratings)
Feedback Score: 63%
13 Positive Reviews
0 Neutral Reviews
11 Negative Reviews

Feedback
Rating Date Customer Review
2 out of 5 10/24/2009 I am generally very happy with the books I order online. They come at a great price, and in good condition. However, the received book this time was in terrible condition. Many of the pages are scrunched up and illegible. Will not do business again.
1 out of 5 10/20/2009 I never recieved this book!
5 out of 5 10/19/2009 The processing time takes quite a long time but I got what I order after all with a fast shipment. Thanks.
1 out of 5 10/11/2009 I have not received the book I ordered on Sep. 17th. and I don't get any notice from the seller! Don't buy anything from this seller!
5 out of 5 10/10/2009 I love this book! Did it come with a registration code card? Thanks!
5 out of 5 10/7/2009 No Problems.
1 out of 5 10/5/2009 gives wrong book and tries to take the shipping money. takes very long time. do not buy from this seller. will never do business again.
5 out of 5 10/4/2009 I was left in the dark about my shipment status until i emailed the seller. They responded promptly and kindly. I received exactly what i ordered. Processing took a few days longer than i expected. But i got the book i needed, at an excellent price.
4 out of 5 10/3/2009 Good customer service.
1 out of 5 10/2/2009 this punk sent me the wrong damn book...completely differenet isbn number!! I WANT MY MONEY BACK! ASAP!!!!!!!!!!!!!!!!!!!!!!
Seller Response: The ISBN for the International edition will ofcourse be different.
5 out of 5 10/1/2009  
5 out of 5 10/1/2009 Good transaction. Thanks
5 out of 5 9/30/2009  
1 out of 5 9/30/2009 out of stock, yet listed as having it in stock. never again
1 out of 5 9/26/2009 Send me a wrong edition book,and the book is missing nearly 50 pages. When I ask for return,there is no response!
5 out of 5 9/24/2009 Great Fast and Prompt Response from seller, this is one very good quality that the seller have. Very satisfied at the moment. Still waiting for my textbook to be shipped. Thanks :)
Seller Response: Thank you very much
1 out of 5 9/22/2009 Read Below:"the previous comment"
Seller Response: This customer was already informed of these slight changes, still he left a negative feedback.
1 out of 5 9/22/2009 Very unprofessional, they say in their comments books have exact content as US editions but they not. Problems are not the same and they use Rupees figure rather than dollars. Who the fuck will be solving a rupees problem in America?
Seller Response: This customer was already informed of these slight changes, still he left a negative feedback.
2 out of 5 9/22/2009 I am still waiting on my book -- I ordered this thing on the 12th of September and it is not here yet... what is really happening?
Seller Response: The deliver has been already attemoted twice. This customer is not available to accept the packet but leaves negative feedback.
4 out of 5 9/21/2009
Seller Response: Thank you very much. Look forward to your continuos business.
Rating Date Customer Review
1 out of 5 9/19/2009 I ORDER A BOOK IT WAS CONFIRM GOT A EMIL THAT THEY NEVER HAD THE BOOK, THEN I GOT ANOTHER EMAIL THAT THEY DO HAVE THE BOOK AND WHEN I WENT TO REORDER THE BOOK IT WAS $10.00 MORE PLUS THE $2.99 SHIPMENT...DON'T BUY FROM THIS PERSON BECAUSE WHEN I EMAILED THE SELLER THEY SAID I HAD THE WRONG PERSON AND EVERYONE KNOWS THAT THE SELLER'S EMAIL ADDRESS IS IN THE CONFIRMATION......
5 out of 5 9/18/2009 Brand New Books
5 out of 5 9/18/2009 AAA+++ seller
5 out of 5 9/18/2009 Keep up the good work!!!

I've attached a screenshot, although not all of the text will be legibile in it.
Here's the link for this feedback page.

http://www.textbooksrus.com/mkt/viewfeedback.aspx?sid=1185

The guy above, cussing and highlighted in red, raises an important point.
While I generally support buying International Editions to save money while you're in school, NOT ALL INTERNATIONAL EDITIONS HAVE THE SAME CONTENT!! Booksellers use boilerplate text that makes this claim for all of their International Editions, when in fact not all of them are word-for-word and page-for-page identical.


Monday, October 26, 2009

Bookbyte.com Packaging Fail







With this entry, I return to complaining about bad booksellers and leave bad books behind for a while.
When I order a book, I expect it to arrive in the condition it was advertised in.
When I bought the below book, I was assured by the seller's description that it was a new book.
It is true that I was sold a new book. It was in shrink wrap when mailed.
It is simultaneously true that I was sold a new book packaged in a fashion guaranteed to indent all eight corners and smash the edge of one of the hardcovers such that the book was no longer properly new when it got to me.
Notice the book being mailed in a box that would hold four such books, without a shred of packing peanuts, painter's paper or any variety of void fill.



Bad bookseller! No Cookie!

Bad Book, Even Worse Distributor: Nazi Waffen SS Songbook










This entry, like a few others, is about bad books, publishers and distributors, not bad booksellers.
Thus, read the blog's title as "Bad Book, Seller. No Cookie!" when I have entries like this.
The book is a Waffen SS [1] songbook, vintage 1943.
This one, like Atlanta Nights below, is a bad book. In my book, any military song book is a bad book; marches are, at best, bad music.
It may not be the worst book, however, the distributor was the German Third Reich, one of the most evil regimes that ever blighted our planet.
Here's a quick quote from Wikipedia on exactly who the Waffen SS was:
The Waffen-SS (German for "Armed SS", literally "Weapons SS") was the combat arm of the Schutzstaffel ("Protective Squadron") or SS, an organ of the Nazi Party. The Waffen-SS saw action throughout World War II and grew from three regiments to over 38 divisions, and served alongside the Wehrmacht Heer regular army, but was never formally part of it. It was Adolf Hitler's will that the Waffen-SS never be integrated into the army: it was to remain the armed wing of the Party and to become an elite police force once the war was over. Operational control of units on the front line was given to the Army's High Command, but in all other respects it remained under the control of Reichsführer Heinrich Himmler's SS organization, through the SS Führungshauptamt, literally The SS Guidance Principal Office. In the early years, membership was open to true "Aryans" only in accordance with the racial policies of the Nazi state.

Damn. That makes this a really evil book.
I've pasted pictures of the front and back covers.
Due to the brittleness of the pages, I can't scan the interior without risking the integrity of the book, and it was handed to me on consignment by a customer, so wasn't mine to break.
Here's the weird part, as I look at it, and actually the interesting part of the book from my perspective.
There's an inscription on front.
It has a name on it leading me to believe it was owned by "Aunt Mabelle".
Below the name, it says
From
Harold
(Germany)
1944

Given the language and circumstances, we'll have to assume that "Harold" was a US or British military man who sent the book as a gift to his Aunt.
Now, I don't know about you folks, but I'll be damned if my aunt would consider a Nazi songbook to be an appropriate gift.
I keep going over how that could have been a sane gift, and I keep coming up blank for ideas.

PS- Incidentally, I wasn't willing to market it online, but I did tell my consignment customer about a legitimate militaria dealer that might be interested in buying it, so I hope that works out well for him.

[1] http://en.wikipedia.org/wiki/Waffen-SS